Accountability is one of the key differentiators between good performance and poor performance. But the challenge with accountability is we cannot delegate it. People have to accept it.
When you tell somebody you’re accountable, that doesn’t work. You can make them responsible, you can tell them this is your job, but the real magic happens when they take accountability.
In order to get people to be accountable and take performance to that next level, ask this simple question:
Do you have everything you need in order to be successful?
When people say yes, they’ve implicitly accepted accountability. They’ve taken ownership now for the outcome, because they know they have everything they need. When people do that, it gives them a degree of control and empowerment that will help them deliver great results.
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Gordon is a business and IT transformation expert who has successfully delivered programs that save $350m in Operational Costs, turned around failing departments increasing on-time delivery from 35% to 95%, service levels from 57% to 99.7%, and led teams of 1000 staff for Fortune 100 companies.
Gordon is the author of the critically acclaimed “F.A.S.T.” which is a finalist for Management Book of 2017. An International Keynote Speaker recognized by Inc. Magazine Top 100 Leadership Expert and Speaker. Gordon is also a Contributing Author at Forbes, Entrepreneur, Inc Magazine, Business Insider, Fortune, Chicago Tribune,& Fox News.
